Southwest Airlines

Last updated on November 2nd, 2022 at 10:52 am

The airline that has confessed its LUV to its customers, not just with its logo but also through its impeccable customer services. A dream seen by Rollin King and Herb Kelleher, more than 46 years ago manifested itself in the form of Southwest Airlines. They themselves were aware of how exhausting and expensive boarding a plane can be for modest earning class. Therefore came forth the vision to come up with an airline charging lowest possible fare , is swift and makes sure the passenger has a great travel experience from the moment of booking a trip to deplane.

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Know about Your Travel Partner – Southwest Airlines

Southwest Airlines is considered one of the largest American airlines along with being largest low-cost carriers. It was founded on 15 March 1967 by Rollin King and Herb Kelleher. It’s headquarter is based in Dalla, Texas. Covering an extensive network Southwest serves more than 100 destinations throughout United States, the Caribbean and Mexico. It operate more than 3800 flights a day expanding rapidly along with 500 roundtrip markets. During Southwests early history, it began with revenue flights with three Boeing 737-200 aircraft. 

Hub airport: Dallas/Fort Worth International AirportFleet size: 737
Headquarters: Dallas, TexasNo of destinations covered: 107 (as of December 2020)

Southwest shows cooperation and is flexible with your travel itinerary. No extra fees is charged while switching flights (except the pay in the cost difference from Southwest to any other flight) . In addition to this the first and second checked bags are flown free of charge. Just keep in mind that the weight and size fall under the limits mentioned by the airline.

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Top Destinations

The airline covers the following airports; Chicago, Midway, Atlanta, Dalla- Love, Houston, Hobby, Baltimore Denver, Los Angeles, Las Vegas, Oakland, Orlando and Phoenix- Sky Harbor.

Along with the largest U.S hubs namely Los Angeles, Chicago-Midway, Baltimore, Atlanta, Ft Lauderdale, Southwest flies to exotic beaches and the Caribbean including the following

Hawaii islands (Honolulu, Maui, Kona and Kaui)


Costa Rica


Grand Cayman


Bay Nassau

Minor travelling

While booking Southwest Airlines Reservations it is important to note that minors below the age of 18 are not allowed to fly unaccompanied by a parent/ guardian on international flights. This also includes in the itinerary that has any international flights scheduled. It is mandatory for a minor to have a parent/guardian accompanying him/her on an international flight to ensure his safety.

It is essential for children, regardless of age to carry all the required documents including but not limited to valid passport with them, at all times. The legal parent/guardian travelling with the minor must also have proper travel documents along with the permission and documents evidence of relationship with the minor.

If there is no legal parent/guardian present with the minor, it is mandatory to inform the airlines in advance so that further inconvenience can be avoided, as every country has different guidelines regarding the same.

Baggage Policy

Southwest puts the comfort of its customers as its top priority and therefore has a policy named ‘Bags Fly Free’ policy in which first two checked bags come with zero charge, on both domestic and international flights. Keeping in mind that they nevertheless follow weight and size guidelines laid down by the airlines and can be checked on the Southwest website as well. In case as per your travel itinerary, previously booked of an international flight, you will only be asked to pay the difference in fare with no separate charges involved. The same policy applies for domestic flights as well.

Low-cost fares

Southwest Airlines promises to make the entire experience of flying a memorable one , and with lowest ticket prices being one of them. Their ‘Transparency’ is reflected in their ticket prices as well. With no additional extra cost and a minimum required ticket fare , the customer feels at ease and in sync with the Airline.

Amenities on board

A low-ticket price does not mean a bland and uncomfortable flight experience for Southwest fliers. With a plethora of in-flight beverages and snacks at your service and a non-alcoholic beverage coupled with delicious pretzels served as compliments from the crew, the flies becomes a loyal customer for life.

There are variety of in-flight entertainment custom designed to accentuate the whole experience into a cherished one, with no unnecessary need to buy Wi-Fi to satiate the entertainment bones.

Exclusive offers and rewards

Southwest Airlines regularly comes up with Reward options and various exclusive offers for their frequent flyers. One of these is their Rapid Reward system which comes with absolutely no expiration date. So you can collect , save and redeem your points anytime with no expiration alert looming over.

Travelling amid COVID-19

With COVID-19 engulfing the entire planet it is important, now more than ever to follow the guidelines to ensure your safety and fellow travelers alike. Some points to keep in mind while travelling are;

Keeping an alert on your device on the countries with travel restrictions due to the ongoing COVID-19 outbreak. This also includes potential quarantines upon arrival in the destination country with their particular rules.

The notification from the airlines should always be on during travelling as Southwest continually keeps notifying its passengers with government restrictions, Southwest Airlines Cancellations or potential quarantine.s

Tips and tricks to allow better air fare

  1. Shortlisting flight options

While you are looking for cheap flights, remember to look for travel search engines such as Kayak and lesser known sites sch as JetRadar and Wego . Also compare the fares with the prices offered on airlines’ official sites for exclusive offers.

  • Pay with credit card

Use your Debit Cards and cash for other payments, always use credit card to pay for everything regarding flight fares to earn air miles and better flight deals for future.

  • Signing bonus

Planned spending using credit card accelerate your earning miles along with signing bonuses. Just remember that not every credit card provides these bonuses, so be careful while making your payment. Using several credit cards for the same accelerates the earning even further.

  • Redeeming air miles

Always be on the lookout for airline alliance members . A quick google search before booking flight tickets and learning about recent mergers and airline alliance saves a lot of money and unnecessary expenditure. For any query contact Southwest Airlines Customer Services.

What Does Customer Feel About About Southwest Airlines ?

My Dad bought my ticket for October 20th, 2020. My Mom had to go into the hospital on October 13th. I called to move up my departure date. A reservations representative, was able to get my ticket for Thursday, October 15th. He then called me back saying that he could send me even a day earlier, Wednesday, October 14th. He made sure emails were received and confirmed. He was very professional, showed human empathy and interest in my Moms emergency situation. My elderly parents are so grateful and appreciative of his kindness.

-Collette Harbor, 29th October, 2020

I was traveling from Las Vegas to Louisville on flight 5456 on Aug 19, 2020. While in the waiting room waiting to hear my number, I noticed the two Pilots of this flight come out and talk with the wheelchair customers, after which they then pushed their wheelchair onto the plane. I was never so touched by what these two Pilots did. I have never seen this before and will never forget it. Thanks to Southwest for another reason I only fly this airline.

-K Larson, 1st September, 2020

Contact Information

Official WebsiteSouthwest Airlines
Email addressNA
Customer service800-435-9792
Wait time35
Calling Hours24×7
Best time to Call9:15 am
Alternative MethodsSocial Media (Twitter- @Southwestair )

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