American Airlines Directory – Customer Support Information, Airline Overview & More

Last updated on November 1st, 2022 at 12:15 pm

American Airlines Contact Information

There are various ways passengers can contact the highly qualified customer service team. Please contact the airline representatives through the given contacts if you have any queries.

American Airlines Overview

American Airlines is a US-based carrier, and its headquarter is based in Fort Worth, Texas. If measured by its fleet size, revenue earned, and passengers carried, it’s the largest airline in the world. Dallas/Fort Worth International Airport (DFW) is American Airlines’ main hub.

Destinations Covered by American Airlines

Being the largest airline in the world, American Airlines operates 6,800 flights/day (both domestic and international flights). It covers 350 destinations in more than 50 countries around the world. The airline serves more than 200 million flyers annually and 500,000 passengers daily.

Popular Destinations

American Airlines Cabin Classes and their Features

American Airlines provides its passengers with eight fare classes that come with a few amenities at a specific price.

Note: The airline’s features and amenities will vary depending on the destination and the plane type. 

Basic Economy

Basic economy is the lowest fare class of American Airlines. It has a few restrictions, but passengers will get comfortable seats in this main cabin fare class. Enjoy free non-alcoholic drinks, snacks, and inflight entertainment. The passengers will have access to the following services:

• 1 personal item and 1 carry-on baggage (56x36x23 cm)
• Pets, instruments, and special items (as per guidelines)
• Free Seat selection at the time of booking or anytime for a fee
• Paid Same-day changes

Main Cabin

It is a standard economy class that comes with additional benefits that passengers get in basic economy. It includes complimentary snacks and seat selection. Passengers will get access to the various services such as

• Boarding before basic economy passengers
• Free 1 personal bag (45x35x20 cm) and 1 carry-on (56x36x23 cm)
• Free seat selection
• Get Wi-Fi
• Free snacks and soft drinks
• Free TV shows and movies – on your device and on-screen

Main Cabin Extra

Passengers can enjoy spacious seats with the Main Cabin Extra seats, which starts from $20. The extra seats in the main cabin are subject to availability on various flights. The benefits that main cabin extra passengers will receive:

• Early boarding
• Extra legroom
• Free carry-on (56X36X23 cm)and 1 personal item (45X35X20 cm)
• Free entertainment
• Complimentary alcoholic drinks and snacks
• Wi-fi facility
• Free seat selection

Premium economy

The Premium economy fare tickets come with exceptional services and amenities. The seats are located just behind the Business and flagship first. The amenities given to the premium economy passengers are the following:

• Priority boarding
• Early check-in
• Wider seats
• Chef-made dining experience
• Free drinks and snacks
• Free inflight entertainment
• USB ports and power outlets
• Wi-Fi connectivity
• Sleep sets
• Loyalty benefits

Business

Business class offers a premium travel experience. Business class tickets are among the highest fare services offered on short-haul international flights with American airlines. The amenities passenger will receive in business fare class:

• Flagship lounge
• Five-star services
• Priority privileges
• Premium dining
• Wifi services
• Entertainment
• In-flight comfort (pillows and blankets)
• Loyalty benefits

First Class

First-class tickets provide top-notch services on flights flying between the US states. The amenities passenger will receive in this service class:

• Priority privileges (boarding, check-in, and security)
• Five-star service
• Wider seats with more legroom and lie flat facility
• Premium dining experience
• Free entertainment
• Wifi services
• Loyalty benefits
• Premium flagship lounge

Flagship First

The Flagship first cabin fare is the premium class on American airlines providing a premium experience to the passengers. However, it is only available for long-haul flights. The benefits of flying the flagship first:

• Priority privileges (boarding, check-in, and security)
• Private check-in
• lounges
• Five-star service
• Wider seats with more legroom and lie flat facility
• Chef-inspired dining experience
• Amenity kits
• Free entertainment
• Wifi services
• Loyalty benefits
• Premium flagship lounge

Flagship Business

A Flagship business ticket also offers same perks as the Flagship first class with some additional benefits. The amenities that passengers will enjoy after purchasing a Flagship Business class tickets:

• Flagship lounge
• Five-star services
• Priority privileges (boarding, check-in, and security)
• Private check-in
• Elevated dining
• Lie-flat seats
• Wifi services
• Entertainment
• In-flight comfort (pillows and blankets)
• Loyalty benefits

American Airlines Miles Program

The frequent flyer program at American Airlines is an Advantage loyalty program. The aa program helps the passengers to earn and redeem miles. Along with the miles, passengers can also earn different levels of elite status and get leverage of bonus travel and other benefits.

An A-Advantage can be helpful when buying:

• Vacation packages
• Hotel reservations
• Merchandise
• Gift vouchers
• Rental cars
• Ticket upgrades
• Retail Products

American Airlines Policies

American Airlines has implemented different policies for different services to function efficiently. The guidelines have everything passengers need to know from making reservations to canceling them.

Baggage Policy

Bags Allowed

Passengers could check up to ten bags on American flights if your itinerary is:

• Transatlantic
• Transpacific
• Domestic

Passengers can check up to five bags on American flights if they travel through/to/from

• Mexico / Caribbean / Central America
• Brazil
• South America

Weight and Size of bags

For all destinations, except from/ to New Zealand or Australia, the checked baggage allowance is:

• Weight:  23 kgs / 50 lbs
• Dimension: 158 cm / 62 in
• For Business/First fare class,  free bags weight will e be  32 kgs / 70 lbs & 23 kgs / 50 lbs /  for extra charged baggage.

For all passengers flying to/from New Zealand or Australia:

• Weight: 32kgs / 70 lbs for free baggage bags & 23 kgs / 50 lbs for extra charged baggage
• Dimension: 158 cm / 62 in

Cancelation

• American airlines has 24 free cancelation policy that states passengers can cancel their flights within 24 hours of booking and get a full refund.
• The cancelation policy varies on the type of fare classes and the time of the ticket bought.
• Basic economy tickets cannot be canceled as they are non-refundable tickets. To cancel the non-refundable tickets, passengers need to pay $200 as a fee to cancel the domestic flights, and for international flights, it is $750.
• The refundable can easel canceled, and passengers can receive a partial or full refund.

Rebooking Policy

• If the airline cancels your flight, then you are eligible to rebook your flight for future dates.
• Passengers can visit the airline’s official website if he wants to rebook the flight and utilize the travel funds for future bookings. 
• You can easily rebook your flights through the manage booking option.

Check-in Policy

• Passengers can check in for their American Airlines flight 24 hours before their scheduled departure.
• However, the check-in window will close for domestic flights 45 minutes before departure and for international flights 90 minutes before departure time.
• Passengers can check in via the mobile app, website, or self-service kiosk.

Flight Change

• Passengers can change their flight within 24 hours of purchase according to the American Airlines change flight policy.
• American has waived the flight change fee for domestic and international flights.
• If you hold a refundable ticket, you do not have to pay a change fee.
• Passengers can also make same-day changes. However, they must pay up to $75 to $150 as a change fee.
• Passengers can change their flight up to 2 hours before the scheduled departure.

Name Change

• American Airlines allows minor name changes to unused ticket. It does not allow complete name changes on tickets to any passengers.
• If you hold a non-refundable ticket, you can not update your name.
• Minor corrections are only eligible for American Airlines and American Eagle tickets’ itineraries.

Frequently Asked Questions

Q. How do I contact American Airlines customer service?

There are multiple ways to contact American Airlines,

• Customer Care Helpline – 800 433 7300
• Email
• Social Media – Twitter & Facebook
• Live Chat
• Letter
• Fax

Q. Is American Airlines customer service open 24 hours?

Yes, for English & Spanish speakers, the customer support services are available 24/7.

Q. Can you live chat with American Airlines?

Yes, American Airlines provides passengers with a Live Chat service. However, you can only use this service through the official American Airlines app.

Q. Is American Airlines phone number toll free?

Yes, the customer support number of American Airlines is toll free. However, any service you avail off might be charged.

Q. Can I text American Airlines customer service?

Unfortunately, you cannot get normal American Airlines support services through texts. However, in case of an emergency, passengers can SMS “HELP” to 35922. And the airline will do anything to solve the situation.

Q. Can I change my AA flight for free?

In case your fare is unrestricted, you can change your American Airline flight fare whenever you want. In order to change the fare, visit the official site and access your bookings, or contact the customer support number and request a flight change.