Know All the Ways to Contact Air China 

Last updated on November 1st, 2022 at 06:48 am

Someone wise once said that knowledge is power, and power makes life easier. The same could be applied to travel. The more you know about your travel partner, the more comfortable your travel will be. So, let’s start with all the necessary information needed to get in touch with Air China.

Air China Contact Information  

To help passengers to reach out the Air China easily. Airlines do provide some customer care service to the passengers. There are many ways to get in touch with the airline, like using the Air China Phone Number.

Go through the contact information below to get in touch with Air China.  

The Overview of the Airline

Air China Limited is one of the significant and third largest airlines in the business of mainland Chinese airlines. This airline was founded in 1988 and became a member of one of the largest groups of airlines around the globe ‘Star Alliance, in 2017. 

Air China operates in 201 destinations within China and around the globe.  

Destinations Covered by Air China  

Air China is one of the most prominent airlines in the business, serving around 130 domestic and 32 international destinations in almost 32 countries.  

Popular Destinations of Air China  

Being one of the largest carriers around the globe. The main focus of airlines is to connect every popular destination flyers desire to visit for their vacation.  

Therefore, below are listed some popular destinations worldwide that are served by Air China flights. 

1. International Destinations. 
   • Los Angeles. 
   • San Francisco. 
   • London Heathrow. 
   • Dubai. 
   • Busan. 
   • Sydney. 
   • Houston. 
   • Singapore. 
2. Domestic Destinations. 
   • Wuxi. 
   • Yantai. 
   • Haikou. 
   • Shanghai. 
   • Weihai. 
   • Macau China. 
   • Beijing. 
   • Wuhan.  

Air China Cabin Class and Their Feature

Air China offers different cabin classes to their flyers according to their needs and affordability. 

There are a total of four different cabin classes on the Air China flight. Moreover, passengers are free to select any seat from separate cabins as they desire while making their bookings. 

Go through the given details regarding cabin classes. 

Economy Class

This cabin class is perfect for passengers willing to travel for the short haul. The seats in this cabin are full of comfort at a reasonable price. Airlines do provide limited meals and beverage services to onboard passengers.  

Facilities offered to the passengers. 

• Seat Selection. 
• Different meal options (Chinese and Western). 
• Chinese tea, wine, and beer. 
• Personal blanket and pillow. 
• Personal TV screen. 
• Regional and western movies and shows. 
• One free carry-on baggage (Dimension 55cm x 40cm x 20cm), (Maximum weight 5Kg). 
• One free Check-in baggage (Maximum weight 23Kg). 
• Infant passengers can carry one bag (Maximum weight 23Kg). 
• Star Alliance Gold Member can carry one bag (Maximum weight 23Kg). 

Premium Economy Class

This cabin is an upgraded version of Economy Class. Passengers who want to experience more comfort and some extra services compared to economy class can make bookings in this cabin class as seats and legroom are the same as Economy Class. Either for the long haul or short haul, this cabin is a good option for a flexible and amazing journey.  

Facilities offered to the passengers. 

• Seat Selection.  
• Different meal options (Chinese and Western). 
• Chinese tea, wine, and beer. 
• Personal blanket and pillow. 
• Personal Amenity kit. 
• Two folded tables. 
• USB port. 
• Regional and western movies and shows. 
• One free carry-on baggage (Dimension 55cm x 40cm x 20cm), (Maximum weight 5Kg). 
• One free Check-in baggage (Maximum weight 23Kg). 
• Infant passengers can carry one bag (Maximum weight 23Kg). 
• Star Alliance Gold Member can carry one bag (Maximum weight 23Kg). 

Business Class

This is the third cabin class offered by the airline. The main focus of this cabin is to provide total comfort to the passengers as here seats are wider than the other two cabins. As a result, passengers can easily stretch their legs out.  

Facilities offered to the passengers. 

• Seat selection.  
• Chinese and western meals option. 
• Different wines and beers. 
• Welcome Chinese tea. 
• Personal bathroom items. 
• Blanket and pillow. 
• Entertainment services. 
• One free carry-on baggage (Dimension 55cm x 40cm x 20cm), (Maximum weight 5Kg). 
• Two free Check-in baggage (Maximum weight 32Kg). 
• Infant passengers can carry one bag (Maximum weight 23Kg). 
• Star Alliance Gold Member can carry one bag (Maximum weight 23Kg). 

First Class

This is the most luxurious cabin on Air China airlines. Passengers are offered their separate clean, flatbed seats. The tickets for this cabin are the most expensive on the flight. Passengers who wish to get all the flexible cabin service and complete comfort can book seats in this cabin. 

Facilities offered to the passengers. 

• Preferred seat selection. 
• A number of meal options. 
• Welcome drinks. 
• A number of beverage options.  
• Personal bathroom items. 
• Blanket and pillow. 
• Personal screen. 
• Regional and western movies and shows. 
• Personal assistant. 
• Bathroom accessories. 
• One free carry-on baggage (Dimension 55cm x 40cm x 20cm), (Maximum weight 5Kg). 
• Two free Check-in baggage (Maximum weight 32Kg). 
• Infant passengers can carry one bag (Maximum weight 23Kg). 
• Star Alliance Gold Member can carry one bag (Maximum weight 23Kg). 

Air China Inflight Services  

Air China offers several inflight/onboard services to passengers traveling with them. Moreover, the accessibility of these services depends on the fare type passengers choose. 

Go through the below-given list to know the service accessibility in your respective cabin class. 

• Air China provides cabin staff with an understanding of English to communicate with international flyers.  

Air China Phoenix Miles Members 

Air China provides a PhoenixMiles membership to some frequent flyers. This membership includes 

• PhoenixMiles Lifetime Platinum. 
• Platinum Members. 
• Gold Members. 
• Silver Members. 

 These passengers in Economic and Premium Economy Class can carry one free additional check-in baggage. 

Passengers in Business and First Class can carry one additional check-in baggage for free.  

Terms & Conditions of Airline Services – Air China Policies

Rules for Aborting Your Plans – Flight Cancellation Policy & Refund Policy

• Air China allows ticket cancellations for free within 24 hours of booking. Airlines will ask for a cancellation fee if the request is made after 24 hours of a risk-free period.  
• Passengers can also cancel before 24 hours of initial flight departure. However, this only applies to the reservations made seven days before flight departure.  
• In case of an Air China flight cancellations due to medical emergencies, passengers can make an Air China Refund claim.
• Only refundable tickets are eligible for their full refund. 
• Passengers with non-refundable tickets are offered future credits and travel vouchers. 

 
Book Another Flight with Ease – Air China Rebooking Policy

• Rebooking can be done if airlines cancel the original flights or passengers cancel their authentic tickets. 
• Airlines don’t ask for any rebooking fee if requested within 24 hours of ticket purchase and cancellation. 
• Airlines do provide future credits and vouchers that can be used in rebookings. 

Make Quick Alterations in Your Itinerary – Learn the Flight Change Policy

• Changing a flight includes details regarding the date and time. 
• Airlines allow passengers to change their flight for free within 24 hours of reservation. 
• Passengers have to pay the penalty if the request is made after the given time period. 
• Airlines allow same-day flight changes for free. 
• Passengers traveling on ticket purchase by a third party are not eligible for flight changes.  

 
Corrections on Tickets – Name Change Policy. 

• Air China allows making changes and modifications to the passenger’s name.  
• Passengers can make minor name changes to the tickets for free within 24 hours of booking. 
• Airlines ask for the name change fee if requested after 24 hours. 
• Passengers must submit proper documents for a legal name change, such as a marriage certificate, divorce Decree, or other government-issued documents.  
• For further corrections, airlines will ask for an extra name change fee.  

 
Find Out Everything About Baggage – Allowance, Restrictions & Fees

• Carry-on baggage  

Passengers traveling with Air China can bring one free carry-on baggage with them on the flight cabin.  

• Check-in baggage  

Below is the brief list of Check-in baggage cabin vise.  

• Infant Passengers. 

These passengers in any cabin class are allowed to bring one free baggage (Maximum weight 23Kg). 

• PhoenixMiles members.  

This membership includes plans such as 

1. PhoenixMiles Lifetime Platinum. 
2. Platinum Members. 
3. Gold Members. 
4. Silver Members. 

• Star Alliance Members 

These members can bring one additional check-in baggage for free (Maximum weight 23Kg). 

Frequently Asked Questions

Q1. How do I contact China Airlines?

The best way to get in touch with the airline is to call the Air China Customer Care Service at 1 (800) 882-8122.

Q2. What is the Air China customer service email?

Passengers can file complaints, request support or provide feedback by communicating with Air China through email, at ffp@airchina.com .

Q3. How do I book an airline reservation?

The quickest way to book a flight with Air China, is to make a reservation through the official website at “airchina.us”. Open the website then, under Book, fill in your travel information, select your flight & proceed with the payment.

Q4. How many luggage can I take on Air China?

The weight, size & allowance limits for luggage on Air China depends on the fare class of the passengers.