Last updated on November 3rd, 2022 at 10:41 am
The pandemic shook the entire world to its core. But aviation industry was one of the most affected industries. These tough times also revealed the changes that needed to be done to bring more convenience and ease for passengers. Air China took notice of this and made fruitful alterations in its Air China Refund Policy. If you have been looking for a blog that captures the essence of this policy is easily digestible terms. If that is something you will be curious about, then let’s get into it!
Are Air China tickets refundable?
To understand whether tickets are refundable or not let’s first understand where does Air China Refund Policy stand.
The air carrier has announced a modified version of its 24- hour Refund and Cancellation Policy. The modifications have brought more flexibility and additional perks for the passengers. As per the policy, you can cancel your booking with Air China within 24 hours of making a reservation. When the cancellation process is completed successfully, you are also entitled to a full refund on your eligible ticket. The condition to this is that your bookings with Air China should be made at least a week or before the date of your scheduled departure.
In special cases, the airline can change your 24 hours cancellation. Therefore, We would recommend you to visit the website or get in touch with their customer support to learn more about this. Special Note: The above-mentioned 24-hour Air China Refund Policy is subjected to tickets booked from the United States. The policy tends to shift depending on certain destinations. Please confirm with the airlines before submitting a cancellation request.
If you had no choice but to cancel your booking within a few hours from the scheduled departure of your flight, you will have to pay the fee. Then, The fee that will be incurred is dependent on the fare rule as per Air China Refund Policy. Air China offers multiple channels for you to make cancellations and ask for a refund.You can either place the request through the official website or opt for any of the offline choices.
Let’s have a look at the offline options you have;
- Air China Stand by counter at your origin airport
- Local Sales Office in your city.
- Members Hotline. If you are a Phoenix Miles member you can place your request through the special hotline designed for members only.
- Worldwide Offices. It is also called Air China Ticketing Office
Keep in mind that the refund will only be generated only for Air China Flights that are considered eligible. Because, Ineligible tickets will not be processed for a refund.
You cannot ask for a refund for expired tickets. All Air China tickets come with an expiration date. Learn about it on the website, www.airchina.com.
The refund process is a lengthy process, so you need to be patient. It may take 7-10 business days for the airline to process the refund.
The easiest to understand Air China Cancellation Policy
If the airline cancels your ticket due to an unavoidable circumstance, you can be rest assured, you are entitled to a full refund.
You can either place the refund request or book the next flight from the compensation received. The choice is totally yours.
Air China does incur a cancellation fee which is different for domestic flights and international flights. The fee is dependent upon the routes and destination. The website is the best way to learn about this in detail.
You can cancel your booking with Air China within 24 hours of making a reservation. When the cancellation process is completed successfully, you are also entitled to a full refund on your eligible ticket. Therefore, The condition to this is that your bookings should be made at least a week or before the date of your scheduled departure.
The cancellation fee for tickets cancelled after the prescribed window which is 24 hours, ranges from 100USD to 400USD. 24- hour Air China Cancellation Policy is subjected to tickets booked from the United States. Therefore, The policy tends to shift depending on certain destinations. Please confirm with the airlines before submitting a cancellation request.
Air China offers multiple channels for you to make cancellations and ask for a refund.
You can either place the request through the official website, www.airchina.com or opt for any of the offline choices.
After the cancellation is confirmed you can submit the refund request form. Please keep in mind that it is a lengthy process to process the refund so you need to be patient. So, It may take 7-10 business days for the airline to process the refund. If you have any doubts regarding this you can always call the airline or get in touch with them on any social media platform
We have mentioned all the contact details you will need, in the box below. Feel free to check it out.
Air China like other major air carriers is experiencing huge volumes of cancellation and refund requests. It might take them longer to get to your request. Please be patient and wait for your turn. For any query contact Air China Customer Services .
Contact Information to learn more about Air China Refund Policy
|Customer Service||000 800 0501566|
|Reservations||1802 210 331|
|Best Time To Dial||3:15 PM|
|Current Wait||Not available|
|An alternative method to contact||Web, E-mail, Twitter, Facebook, Instagram|